Terms and Conditions of Booking
Please read this brief guide. Confirmation of a booking by the client is deemed acceptance of these terms.
The Guests submission of a booking form is an offer to book the Property. If the property is available on the requested dates Trelowarren will send a Booking Confirmation to the Guest. At this point a binding contract, will come into existence.
Trelowarren reserves the right to refuse a booking. If a booking is refused the deposit and any rental fees paid will be refunded to the Customer immediately.
Deposit & Final Payment
If the booking is made 5 weeks or more before the Start Date, a deposit of 20% is required to secure the booking. The balance is due 4 weeks before the Start Date of the booking (Due Date) and non-payment by the Due Date may be treated as cancellation.
If the balance of Rental fees is not paid by the Guest on the Due Date, then the Guest will be deemed to have cancelled their booking and Trelowarren shall retain the Booking Deposit.
If a booking is made less than 4 weeks before the Start Date, the full amount is due with the booking.
All published prices include VAT at the current rate. Trelowarren reserves the right to amend prices owing to errors or omissions, but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to end the contract if the amended price is significantly higher than the original price.
Cancellations, amendments, and non-arrivals.
If a Guest wishes to cancel the booking, they must do so in writing. In the event of Cancellations or Amendments to bookings, any payment made will be refunded if the week is re let by Trelowarren.
If Trelowarren cancels prior to the scheduled day of arrival, Trelowarren’s liability to the Guest will be no greater than the amount paid by the Guest in respect of any booking. Where possible Trelowarren may but is not obliged nor will it be liable to find alternative accommodation for the Guest if Trelowarren is unable to accommodate the Guest.
Non-availability of Property
Trelowarren will not be liable or responsible for issues caused by an act or event beyond Trelowarren’s reasonable control, including without limitations fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, any law or action taken by Government or public authority, including, without limitation imposing restrictions on movement or quarantine, or failure of public or private telecommunications networks.
If an event outside of Trelowarren’s control takes place that affects the availability of the Property during the Rental Period, the Guest will be contacted as soon as reasonably possible. Where the property becomes unavailable owing to an event outside of Trelowarren’s control the Guest may end the contract and all payments will be refunded. If for any reason Trelowarren must change the accommodation requested, the Guest can cancel your booking with full refund of monies paid.
We strongly recommend that Guests take out travel insurance in relation to their booking.
Arrival and Departure.
Houses are available from 4.00pm local time on the day of arrival. Check out is by 10am local time. If for any reason of Public Health these times are varied, we will let you know by email.
The Guest agrees:
To pay for any losses or damages to the Property caused by a Guest (excluding any damage caused by fair wear and tear). If it is proven that damage is directly attributed to the Guest, then Trelowarren have the right to reclaim any costs incurred from the Guest.
Report all damage or breakdowns as soon as possible
To take good care of the Property and leave it in a clean and tidy condition at the end of the stay.
To permit Trelowarren reasonable access to the Property without notice.
Not to smoke inside the Property, reception, or pool area.
To always behave in a respectful polite manner to all employees of Trelowarren.
Other than for death or personal injury caused by the negligence of Trelowarren, Trelowarren’s liability to the Guest is limited to the price of the booking. Unless Trelowarren is liable under the above clause, the Guest indemnifies Trelowarren from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking.
Trelowarren does not accept responsibility for damage to, or theft from, or theft of, vehicles parked on Trelowarren premises.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent, or reckless act, of the Guests to Trelowarren property or structure. Should this damage come to light after the guest has departed, we reserve the right to send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.
Third Party Rights
Trelowarren and the Guest do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties Act 1999)
Although Trelowarren makes reasonable efforts to ensure the information on the website is up to date, it makes no guarantees, whether expressed or implied, that the content on the website is accurate, complete, or up to date.
The provision of Wi-Fi is subject to availability and network conditions.
You are welcome to bring up to two dogs to Trelowarren. Please ensure they have been treated with a suitable flea control treatment before arrival. Dogs are not permitted in the bedrooms or on the furniture. They should not be left in the property unsupervised.
Enclosed garden does not necessarily mean that it is totally escape proof to all pets. It is your responsibility to clean up after your dog, particularly in the house garden. Please see guidance notes on the Trelowarren website www.trelowarren.com under Dog Friendly Holidays for further information.
Please keep your dog under control at all times but particularly around livestock and other guests.
Swimming Pool & Gym
All children must always be accompanied in the water, changing rooms and reception area by a parent or a responsible adult, over the age of sixteen. Parents have a specific responsibility for the safety of their children and should maintain a watch over them and be always in close contact.
Children aged under 16 years are not permitted to use the gym equipment.
Trelowarren is committed to protecting your privacy and complies with the Data Protection Act 2018.
We may process any personal data submitted, where necessary, so that we can fulfil any service you may request from Trelowarren.
We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all Data Protection Laws.
We may retain information collected during the booking process for the period necessary to fulfil the purpose for which it was first collected unless a longer retention period is required or permitted by law.
We will process your financial data such as credit/debit card details for the purpose of processing payments, however we do not retain any card details once the payment has been accepted.
Trelowarren cannot accept responsibility for any errors or omissions and reserves the right to cancel, amend or vary the details featured in this website without notice. The information contained in this website is provided in good faith. The use of any information from this website is entirely at the risk of the user. Trelowarren will not be liable for any costs, losses, expenses, or damages (whether direct or indirect, special, economic, or financial) that may be incurred using any information contained in this website or in any other website linked to this website.